FAQ (Employers)

What is considered a legitimate MC?

Though mc.gov.sg is the official platform, many other digital providers exist. These MCs are all considered legitimate as long as they are issued by SMC-registered doctors.

As the MC is computer-generated, the doctor’s wet-ink signature is not required. Instead, the doctor’s name and MCR number are stated on our DigiMCs.

How do I verify that a DigiMC is authentic?

For MCs issued through our platform, ensure that the URL is from the mc.gov.sgdomain. This guarantees that the MC has not been been tampered with, and has been issued by a doctor.

For DigiMCs that have been printed or downloaded, you will find a link and QR code at the bottom of the MC. You may enter the link into a web browser or scan the QR code to check if the downloaded version corresponds to the original online MC.

Do I need to retain the MC and for how long?

There is no stipulated retention period for MCs and some companies do not retain MCs. You may retain it according to your company’s policy for audit purposes.

Does the MC link expire?

No. The MC link does not expire as some employers may audit MCs down the road.

If my employees pass me a paper MC, can I request for a DigiMC?

Not all healthcare institutions issue DigiMCs today and for institutions which do, not all of their patients will receive the DigiMC. Some patients may request for a paper MC instead (e.g. if they left their phones at home), and employers should continue to accept paper MCs.

Some of my staff currently take only part of the full-day MC which they received and their supervisors are required to sign on it to verify that they had only taken part of the MC. How can I do this with DigiMC?

In these specific situations, you may consider an alternative workflow such as having the supervisor to indicate in an email to HR, with the DigiMC link, that the staff had only taken part of the MC. If required, the DigiMC may also be printed to be signed on as per a paper MC.

Can foreign workers receive DigiMC?

Yes. DigiMCs can be issued to anyone.

I do not have an IT system to manage MC submissions. How should I use DigiMC?

If you just need to sight the MC, you can request your employees to forward the DigiMC link to you via any communication channel (e.g. WhatsApp, SMS, email). If you need to retain the MCs, you may request the links from your employees and store the links in an excel sheet.

What if my current system requires an attachment?

In the long run, DigiMC should be saved as a link rather than an attachment as its authenticity comes from being viewed online at the mc.gov.sg domain. If your system has a comments field, your employees may insert the DigiMC link into the field instead. If your system does not have a comments field, DigiMC can be downloaded and saved as a PDF or print screen to be uploaded as an attachment. To download the MC, right click and select the print option etc.

Can DigiMC be integrated with my HR IT system?

Notwithstanding that MCs can only be submitted to employers through patients’ consent, we are open to exploring integrating with HR systems. Please contact us at mc@open.gov.sg to indicate your interest.